Why are negative reviews more common than positive reviews on Trustpilot?

If you’ve noticed that our company receives a disproportionate number of negative reviews on Trustpilot, you’re not alone.

This trend is not necessarily representative of the reality of our services or products, but rather a reflection of how reviews are often collected.

Negative reviews are more motivated

Research shows that consumers are generally more likely to leave a review when they are unhappy rather than happy. Negative emotions, such as frustration or disappointment, cause people to express their dissatisfaction more actively than positive emotions.

This translates into a stronger predisposition to post negative reviews.

The account creation barrier

The Trustpilot platform requires users to create an account to post a review. While this is in place to ensure the authenticity of reviews, it also creates a barrier for many satisfied customers who might otherwise share their positive experience. On the other hand, dissatisfied customers, motivated by their frustration, are often willing to jump through this hoop.

A systematic bias

When you combine these two factors – the increased propensity to post negative reviews and the barriers to posting positive reviews – it’s easy to see why negative reviews may predominate. This doesn’t mean that positive reviews aren’t valuable, but rather that the system is more likely to capture reviews from customers who have had a negative experience.

It is important to consider these aspects when analyzing reviews on Trustpilot.

Help us share your good experiences!

Despite your numerous positive feedbacks which are a real driving force for us, on Instagram in particular Dreamparts customer reviews, your positive opinions on the Trustpilot platform are unfortunately not yet numerous enough.

Here’s how you can help us:
1. Leave a positive review on Trustpilot: Your positive feedback can really make a difference and help others discover the quality of our services/products.
2. Describe what you liked : Mention the aspects that met your expectations and what particularly satisfied you.

We thank you in advance for your support and valuable help. 

Your feedback is essential to us and to future customers looking for reliable information.